Phone:
311 is available online, by texting 311-692, or by calling 3-1-1 from within the City or 212-NEW-YORK outside the five boroughs. TTY service is also available by dialing 212-504-4115.
Our Mission
NYC311’s mission is to provide the public with quick, easy access to all New York City government services and information while offering the best customer service. We help Agencies improve service delivery by allowing them to focus on their core missions and manage their workload efficiently. We also provide insight to improve City government through accurate, consistent measurement and analysis of service delivery.
Accessibility
NYC311 is available 24 hours a day, 7 days a week, 365 days a year. We work to make government services accessible for all. You can translate NYC311 Online into more than 100 languages through the dropdown menu at the top right of this page. If your language is not available here, you can get help in more than 175 languages by calling 311. People who are deaf, hard of hearing, or speech-impaired can contact us at 212-NEW-YORK (212-639-9675) using a Video Relay Service (VRS), or at 212-504-4115 using TTY or Text Telephone. Contact 311 to submit language access complaints, questions, and requests.
Information taken from the website: portal.311.nyc.gov
Photo taken from the site: www.ny.gov/agencies