The National 911 Program's mission is to provide leadership and coordination in supporting and promoting optimal 911 services. This federal "home" for 911 plays a critical role by coordinating federal efforts that support 911 services across the nation.

The 911 system was designed to provide a universal, easy-to-remember number for people to reach police, fire or emergency medical assistance from any phone in any location. Today, people communicate in ways that the designers of the original 911 system could not have envisioned: wireless phones, text and video messages, social media, Internet Protocol (IP)-enabled devices and more.

The National 911 Program works with states, technology providers, public safety officials and 911 professionals to ensure a smooth transition to an updated 911 system that takes advantage of new communication technologies. The Program does this by supporting the dissemination of grant funding and coordinating with the 911 community to create and share a variety of resources and tools to help 911 systems deliver optimal services.

Created in 2004, the National 911 Program is housed within the National Highway Traffic Safety Administration at the U.S. Department of Transportation (DOT). Specific responsibilities related to the 911 Grant Program are shared with the National Telecommunication and Information Administration in the Department of Commerce.  All other activities are supported exclusively by DOT staff and funding.

National 911 Coordination

The National 911 Program plays a critical role in bringing stakeholders together to share information and resources among local, state, federal and tribal agencies, national 911 associations and other public and private groups focused on developing and providing 911 services across the 50 states and six territories.

Below is a list of organizations dedicated to helping 911. It is not exhaustive but does encompass the organizations the Program collaborates with most frequently.

Information taken from the website: www.911.gov